We have been asked numerous times whether we can help assist customers connect to their service provider via broadband. Although we don’t mind assisting in getting users online, ultimately it is the responsibility of the service provider to get their customers online.
If they fail to provide this support then consider this, why are you staying with them? Don’t get us wrong we love being able to get you online and take advantage of fast Internet access but we believe that the supplier should take more responsibility in supporting their services.
If you feel strongly about the lack of support from your service provider then complain, alternatively you could just transfer to us.
Senior Technical Consultant