Important information for Plusnet customers

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Planned Network Maintenance – 5th, 7th, 8th December 01:00-06:00

What does it affect?
Broadband connectivity.

How long will it take?
Up to 5 hours.

What does the work involve?
Disconnecting some users on a single link in our network.

Am I likely to notice the work?
Yes, there’s a chance that your Broadband may disconnect during this work, however you would be expected to reconnect automatically.

Is there anything else I need to know?
Customers having problems connecting once the maintenance is complete are advised to cold reboot their router.

Kind Regards

RLS IT Support

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The wait is over!

You can get super-fast Fibre Optic Broadband right now, right here, in West Norfolk!

To celebrate this, we have teamed up with the award-winning Plusnet (the phone and broadband provider that will do you proud) to offer our customers a super deal on the service, regardless of whether you’re switching or signing-up from scratch.

OK, some of you who can’t get fibre yet will be disappointed. However, the picture of fibre availability is changing quickly across the country with two-thirds of properties set to be fibre-enabled in 2014. In any case, Plusnet has many excellent deals on the regular Broadband service.

What is Fibre Broadband?

Simply put, it’s where all your broadband is transmitted via fibre optic cables allowing you to get faster speeds. The actual fibre optic wire does not go all the way to your property; it usually only goes as far as the little cabinet in your street — so this is known as Fibre To The Cabinet (FTTC).

What Do I Need?

Because this works differently from the original, copper broadband service, the installation and equipment is also slightly different. First, you will need a separate modem, (don’t worry; the engineer will install one when he visits). Then you will need a router; if you’re thinking wireless then we’d recommend 150Mbps or 300Mbps N class router to ensure you have the best possible wireless signal.

To find out more about the packages available or to signup call us on 01553 776937 or for the latest offers click the image below.

Plusnet the phone and broadband provider that will do you proud

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