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Comparison Chart

 

Ad-Hoc

Ad-Hoc Pro

PAYGO

CONTRACT

No Call Out Fee

None None None None
Software Issues None None None None
Hardware Issues None None None None
Web Support None None None None
FREE Installation of RLS supplied products# None None None None
5% Discount on Business Products None None None None
Telephone Support None None

None

None

Email Support None None

None

None

Fax Support None None

None

None

Remote Assistance$ None1 None2 None1

None

Yearly Audit None None None

None

Ownership of Problem None None None

None

Escalation to other vendor None None None

None

Client / Servers Supported None None None

None

Peer to Peer Network Support None None

None

None

New Workstations included automatically None None**

None

None

Unlimited Workstations None None

None

None

1Remote Assistance available at an additional charge of £99 (setup fee) per workstation per year
2Charged at a discounted per hour basis
$For remote support user must have a minimum Windows 98, 2000, XP, or Server 2003, A computer always connected to the internet via cable modem, ISDN, or DSL.
#Excludes servers and major networking infrastructures
**Up to the number of PCs in your band
All prices shown exclude VAT at the current rate


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