Terms & Conditions- Home Plan Support

Please read these conditions carefully

IMPORTANT - PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE. The Home Plan service including Remote Support Service (the "Service") is owned and operated by RLS Computer Services ("RLS"), and is provided to you ("You") under the RLS' terms and conditions ("Terms"). BY PROVIDING YOUR E-MAIL (THE AUTHENTICATION PROCESS), YOU REPRESENT AND WARRANT THAT YOU: (i) ARE AUTHORIZED TO SIGN FOR AND BIND THE CONTRACTING PARTY AND (ii) AGREE TO BE BOUND BY ALL OF THE TERMS OF THIS AGREEMENT, INCLUDING THE DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY SECTIONS SET FORTH BELOW. If you do not agree to these Terms you may not use the Service. RLS reserve the right, at its sole discretion, to change, modify, add, or delete portions of these Terms at any time in accordance with the procedures set forth below in the section labelled "Modifications".

Scope of Agreement

This agreement covers existing home PC equipment only. Additions of servers and corporate network devices constitute a business style environment and are therefore outside this scope of the agreement.

RLS Computer Services shall

Provide (Web, e-mail, telephone, and if opted for remote) technical support to the above customer upon request.
Endeavour to respond within 8 hours to requests for support by the customer. This maybe our next trading day.
Should remote access not be successful and deemed necessary by an RLS technician an on-site support call will be placed to assist in resolving issues, however this will be charged at an additional hourly rate (see “Additional Charges”).
Notify the customer of all repairs, changes, and reconfigurations made to the specified equipment.
Provide installations services for all PCs, printers, multifunctional printers, scanners provided by RLS Computer Services. This excludes software, consumables, accessories and other peripheral products
Make such arrangements necessary to ensure continuous response coverage during the period specified above.
Maintain a communications infrastructure capable of complying with this agreement. As long as the infrastructure exists.
Take all necessary steps to prevent any viruses being introduced into the customer’s PCs or facilities thru our own portals.
Provide where applicable anti virus protection as long as the customer utilises such a solution as outlined in SCHEDULE 1 and whilst this agreement remains active.

The Customer shall

Refer to the documentation accompanying the software and hardware in the first instance for possible solutions before contacting RLS Computer Services.
Provide all materials necessary to complete the scope of the agreement as identified by RLS Computer Services in a timely manner. Hardware purchases and software licensing are the sole responsibility of the customer, although RLS Computer Services may on occasion elect to provide hardware, software or acquisition in order to expedite service.
Maintain a backup of essential data and programmes with a well maintained backup procedure. Keep anti-virus software updated regularly on all PCs.
Abide by our Terms & Conditions of Repair, Product Loan and General Terms & Conditions and any and all conditions directly or indirectly communicated full copies available on request.

Additional Charges

A fixed fee is applicable to all other related services RLS Computer Services offer and is applicable to off-site (workshop) servicing. On-site services will be charged on a half hour basis based on our current on-site rate.

Terms

Any payments that are due outside of this agreement must be paid immediately after that work has been completed. Payments can be made by cheque, electronic banking or via online payment service

Provision

Either party can nullify this agreement through simple notification during the last week of a service year.
This yearly agreement is renewed automatically and is payable immediately unless you exercise your right under Provision 1.
This agreement shall be subject to and construed under the laws of the United Kingdom as if all parties entered into this agreement within its jurisdiction.
Should any provision of this agreement be found invalid, illegal or unenforceable under present or future law, the remaining provisions of this agreement shall remain in force and the invalid provision shall be automatically replaced with a legal provision of similar intent.
This document comprises the sole and complete statement of obligations on the part of all parties.
All wording in this agreement shall be interpreted according to its simple and fair meaning.
Any disagreement arising concerning the interpretation of this agreement shall be resolved in accordance to the legal system of the United Kingdom.
RLS Computer Services respects manufacturer warranties on any material provided by us and shall provide such labours necessary under our normal “General Terms and Conditions”.
This agreement explicitly excludes parts to repair or replace the specified items unless a warranty agreement has also been applied to the policy in which case such agreement carries its own terms & conditions which the customer must also agree to. RLS Computer Services will endeavour to execute manufacturer’s warranties as stated in Provision 8.
This agreement excludes the cost of repair to notebooks and portable devices and the customer should take out a separate warranty to cover these items.
RLS Computer Services shall not be liable for any delay or inability to perform under this agreement due to any factor not under the control of RLS Computer Services.
RLS Computer Services shall in good faith execute the terms of this agreement. However, no warranties are provided. This proposal does not imply insurance of any nature. Should RLS Computer Services, after a good faith attempt, fail to restore to operation the equipment specified herein, RLS Computer Services shall recommend further action but shall not be liable for the cost of further actions necessary.
Liability on the part of RLS Computer Services shall be limited to the reimbursement of the monthly service retainer for the month in which liable activity occurs. Under no circumstance shall liability on the part of RLS Computer Services be greater than that specified in this clause.

OTHER SERVICE LEVEL INFORMATION

Panda Security software is always provided where applicable
Repairs to notebooks are excluded from the fixed fee service
Mobile Broadband is subject to a fair use policy and is strictly limited to 1Gb or 30-days use whichever expires soonest and must be from one PC only
Loan IT Equipment, subject to availability, specification may vary
Data backup only applicable to main computer & subject to a fair use policy
Up to 5 additional PCs can be added to Silver & Gold membership. Each additional PC is registered as a Lite Member.
All customers are entitled to a 5% discount off all hardware products purchased from us and if over £50 we will deliver and install it FREE as along as you are within 25 miles of your main RLS Computer Services branch.

Disclaimer of Warranties

Although RLS has attempted to provide accurate information on the Site, RLS assumes no responsibility for the accuracy of the information. RLS may change the Service or products mentioned at any time without notice. Mention of non-RLS products or services is for information purposes only and constitutes neither an endorsement nor a recommendation. Your use of the Service and browsing the Site are at your risk. Neither RLS nor any other party involved in creating, producing, or delivering the Site nor the Service is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the Site or Services.

ALL INFORMATION, SERVICE AND SOFTWARE PROVIDED ON THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

Limitation of Liability

RLS AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT PRODUCTS OR SERVICE, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE OR ANY RLS PRODUCT OR SERVICE. UNDER NO CIRCUMSTANCE, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL RLS BE LIABLE FOR DAMAGES RESULTING FROM USE OF THE SERVICE, OR RELIANCE ON THE INFORMATION PRESENT ON THIS SITE, EVEN IF RLS OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL RLS TOTAL LIABILITY TO YOU FROM ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER, IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOINT YOU PAID TO RLS, IF ANY, FOR THE SERVICE.

APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE ABOVE LIMITATIONS OF LIABILITY, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Title

The trademarks, logos, and service marks (collectively the "Trademarks") displayed on the Site, are registered and unregistered Trademarks of RLS and others. Nothing contained on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of RLS or such third party that may own the Trademarks displayed on the Site. Your misuse of the trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms is strictly prohibited. You are also advised that RLS will aggressively enforce its intellectual property rights to the fullest extent of law, including the seeking of criminal prosecution.

Limitation on Copying

ALL CONTENT ON THIS SITE IS PROTECTED BY COPYRIGHT. EXCEPT AS SPECIFICALLY PERMITTED HEREIN, NO PORTION OF THE INFORMATION ON THIS SITE MAY BE REPRODUCED IN ANY FORM, OR BY ANY MEANS, WITHOUT PRIOR WRITTEN PERMISSION FROM RLS. YOU, OR ANY OTHER VISITOR OR USER ARE NOT PERMITTED TO MODIFY, DISTRIBUTE, PUBLISH, TRANSMIT OR CREATE DERIVATIVE WORKS OF ANY MATERIAL FOUND ON THIS SITE FOR ANY PUBLIC OR COMMERCIAL PURPOSE.