Coronavirus (COVID-19) Advice

Following government guidelines, RLS Computer Services Ltd. will be remaining open to support the “Utilities, Communications and Financial Services” and providing support for the Information Technology and Data Infrastructure services. However, we will be limiting our social interactions effective immediately and for the foreseeable future.

We will aim to stay open to cater for our customers and to support home workers. We will be available for remote support assistance and offer a strict door-to-door service which means we will collect from door and drop off to door and the same in regard to our office. In the event that staff have to fully isolate themselves, we will reduce our service to remote only.

We want to reassure customers that it is business as usual. However, we do have to be sensible about our chances of cross contamination when visiting sites. So, we will be implementing the following procedures and protocols.

  • We will carry hand sanitiser on-site and follow Government Guidelines on hand washing
  • We will be limiting our contact with customers and only going on-site where critical business systems are necessary
  • Remote & telephone support will be offered first before escalating to on-site visits and with a strict door-to-door policy.
  • Customers are asked to drop off all break-fix items including PC’s, laptops, mobile devices.
  • At this stage wherever, possible we will conduct meetings over the telephone / email / Skype, ConnectWise Control or Microsoft Teams.
  • Where appropriate, gloves and masks will be used.

Last updated: Monday, 23 March 2020