HOMEPLAN+ PATCHING & UPDATES

As part of our HOMEPLAN+ IT support, we apply updates, upgrades and patches to our clients Windows devices on a specified date each month.

If you are subscribed as a HOMEPLAN+ Silver member, you will receive our RLS Patching & Updates on the 28th of every month making sure your key applications are up-to-date and reduces the risk of vulnerabilities that can attack out-dated software.

RLS Patching & Updates Service is the solution to manage the updates and patching for both your Windows operating system and literally hundreds of applications. Now you don’t need to worry if your computer and software is up to date by adding Patching & Updates to your HOMEPLAN+ membership, we have you covered.

Features Include:
• No need to worry about updates
• 100’s of applications checked daily
• Real-time scanning
• All critical updates applied
• Updates deployed monthly
• No on-site visits required

What Gets Updated / Upgraded?

All current versions of Windows are checked including 100’s of 3rd party applications. For a comprehensive list of applications that are included visit: https://info.pandasecurity.com/patchmanagementapp

How Do Do We Carry Out The Work?

We have included Patch Management to your Panda Anti-Virus and Security software to run a series of checks periodically which analyses applicable applications on your PC. These are then checked for critical vulnerabilities and if there is a update or upgrade available, push them out on the 28th of every month.

What Do I Need To Do?

  • Leave your Windows computer, laptop or tablet switched on
  • Make sure your device is connected to the internet
  • If using a mobile device make sure it is plugged into the mains supply

How Will I Know It’s Completed?

Your PC may reboot several times during the course of any updates. If you don’t hear from us assume everything is alright, however in some cases we might need to access your device to complete an upgrade, in these cases we will make a separate arrangement to complete the work.

What Happens If I Miss The Deadline?

If you forget to leave your device on, don’t worry it will get completed either the next day or when you next switch on your device. We must warn you that if this does happen, we cannot guarantee it won’t disrupt your day.

The service is just one of many other features of our new HOMEPLAN+ service and provides a whole host of other services you can add to your membership. These are designed to help you make the most out of your membership and provide extra security and peace of mind.

If you are interested in our HOMEPLAN+ service or you have any questions please email us at info@rlscomputers.co.uk or call 01553 776937.

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Working From Home? – Some Practical Guide’s

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With the increase in numbers of people self-isolating due to the current COVID-19 pandemic crisis, there has been an increase for businesses in getting their staff working from home.

In just a few weeks, working from home has moved from a luxury to a new way of life for many employees. Although we understand that the crisis brings many concerns in terms of health and the wellbeing of staff, businesses are also struggling with how to maintain their operations in the face of this unprecedented event. With many companies closing their offices for now and asking staff to work from home as much as possible, businesses are asking for practical advice on how to achieve this. This guide will hopefully address some of those questions.

Connectivity

One of the key elements to home working is have a good reliable Internet connection. So making sure staff have adequate broadband facility to enable them to do their job from home is essential. This can be achieved by using Fibre Broadband or 4G. However, you need to first examine what you need the connection for.

  • Are you connecting back to the main office via VPN and Remote Access?
  • Are you using cloud servers and services like SharePoint and Microsoft Teams?
  • Does your company house on-premise servers for emails, file sharing and databases?
  • Are you using videoconferencing to manage meetings?

You could have one or more of these needs in order to allow the homeworker to be productive and it would mean the more services the greater the bandwidth needed. A solution could be, deploying 4G and getting staff to exclusively use that for connecting their computer to the Internet and therefore not sharing bandwidth with the rest of the household. This can be costly if unmanaged, however the solution would be to invest in a Unlimited Data Plan with the mobile provider. As an alternative and if your employee isn’t on Fibre Broadband is to ask them to Upgrade to Fibre and make a one-off juster to cover the cost in doing so.

Computer Equipment

Hardware technology has changed over the years, from big box computers that sit under your desk to single board computers that sit in the palm of your hands.

Businesses have a couple of options here in terms of what they do for staff working from home.

  1. Purchase a low cost computer, preloaded with all the resources a homewoker would need and have it shipped to the employees door. This obviously puts an overhead on the costs for the company, however it insures that the right tools and security are being put in place to allow staff to work efficiently and safely.
  2. Allow the employee to use their own home computer. This is a more cost centric approach and is quickly deployed. However, you don’t have the same controls on security and accountability as option 1.

In either case, security is paramount and having an IT support solution in place would overcome many of the legal issues in resolving this. However, if you felt that option 2 was a faster and more cost efficient way forward, a monthly small business support plan could be used to cover them and provide all the technical support needed.

Software

The software needed to enable users to work from home varies on your business sector and model. However, most office staff who are being asked to work from home need the “Essentials”. This is office applications, email, and accounting software. As with all of these guides cost has to be a consideration, here are some suggestions:

  • Office 365 Business Premium – A monthly subscription which provides all you would need for office applications, email and collaboration.
  • Secure Hosted Exchange – Based on a subscription service, Hosted Exchange, provides access to emails via both client software like Outlook and also via a browser specifically, with security, data retention and backup built-in.
  • Kashflow Accounting – Is a cloud based accounting package with no user limitations, meaning on-premise staff and homeworkers dealing with the accounts, billing and purchasing can do so at no additional cost.

There are alternatives to those suggested here like OpenOffice as your office application suite, GMail for your emailing system and Sage Cloud for your accounting. However, our suggestions are the solutions that most small businesses could deploy quickly and efficiently and switch on or off as the need arises, also in terms of manageability.

Printing

Many, many businesses feel that hard copy is the only resolution to getting information in front of their customers. This is not the case, you should use more cost effective methods in getting contracts, flyers and information in front of your customers. Here are just a few tips.

  • Go paperless with invoices, purchase orders and reminders, by emailing these, not only do you shorten the time recipients receive these, but also reduces your human contact current recommended by the government.
  • Send letters and contracts via email in secure PDF format.
  • Send large attachments via online services like mailbigfile.com, again using secure methods.
  • If working together on documents, share it via OneDrive with work colleagues, so you can work collaboratively and reduce the need in printing draft copies.

If you have no choice but to print an item because of the nature of your work, then you may need to have VPN access back to your office so that you can do this securly.

Meetings & Collaboration

Meetings are important to all aspects of your business life, now more than ever. All of the personal contact you might have once engaged and even enjoyed has now stopped. From customers to suppliers and from staff meetings to training, you are asked to use alternative methods. Here are some solutions that you can employ to help you with this task.

  • Skype – Is a very usable, easily deployed solution in having 1:1 meetings, it can be used from computers or mobile devices in engaging with colleagues.
  • Zoom – Is an cost effective Videoconferencing tool that allows participants to hold multiple meetings and presentations. sessions can be recorded and setup in advance or as an ad-hoc one.
  • Microsoft Teams – Allows businesses to get staff connected, work in a collaborative way integrating their Office 365 environment into one place. It also brings videoconferencing facilities to businesses for internal communication via most devices.
  • Facebook Messenger – Can be used for simple voice or video discussions where companies allow it. This provides a low cost solution with a bit more of a social element, which some companies may find useful for staff moral.

Security & Data Protection

Even though these are difficult times and we want to be able to keep moving forward, we must not become relaxed in our efforts in compliance and Data Security. As such we need to make sure that our businesses are protected from Legal Complications and Data Breaches. Here are some simple guidelines.

  • For employees and employers, check that your Cyber Insurance covers you and your staff to work from home.
  • In some cases it might be required to provide a Home Working Policy covered in your IT Policy.
  • Companies need to make sure that the IT used meets the same standard of security as it would do at work.
  • All personal devices used must be patched & updated.
  • All devices must be locked to maintain Privacy & Confidentiality.
  • Updated anti-virus & security tools must be employed
  • The use of Virtual Private Networks (VPN) must be used at all times.
  • Create different user login’s on home computers for work use.
  • Use secure browsers like Firefox and Google Chrome

The security landscape isn’t changing because of the coronavirus, it is actually getting worse with Phishing attacks on the increase, so If in doubt, employ an IT team to manage your IT systems and resources and training.

Further Advice

Please read our advice on Coronavirus (COVID-19) and staff who need to self-isolate, https://www.rlscomputers.co.uk/news/?p=668. If you want to setup facilities for your staff to work from home, please give us a call on 01553 776937 or email support@rlscomputers.co.uk.

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Please follow the Government Guidelines on social distancing and Stay at Home during this crisis.

https://www.gov.uk/coronavirus
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Coronavirus (COVID-19) Advice for Businesses

As the number of reported cases of the virus increases, organisations are worrying about their work force and business continuity. This article is advice and practical steps you can take in your business on how you can best work and use IT for members of staff who need to self-isolate.

What is Coronavirus

Coronavirus or COVID-19 is a new illness that can affect your lungs and airways. Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties.

The advice given by the NHS is stay at home for 7 days if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly

How will this affect your Business?

If your business has employees who shows signs of the symptoms, the advice given at the time of writing this article is to self-isolate for 7-days. This means to stay at home and isolate yourself from contact with people, this could mean businesses loose key personnel from work. So how can you use technology to provide business continuity with your office staff?

What You Can Do?

  • Consider reducing the amount of contact with your customers, use email more efficiently
  • Consider using VoIP services to communicate to customers, by doing so, customers can still contact the company and calls will be diverted to key sales and technical advisors even though they are working from home.
  • Review your Work from Home Policy and make sure you are covered under GDPR and the DPA 2018
  • Consider implementing remote working by using cloud services like Azure and Office 365, staff can work from home and access files and documents and collaborate with others.
  • Use communication tools like Skype and Microsoft Teams to have branch meetings, training sessions, discussions.
  • Setup VPN access so that your staff can access on-premise servers and resources
  • Use social media more effectively for advertising and updating customers on your own COVID-19 procedures.
  • Use social media to speak to your customers by using Live Streaming services on Facebook and YouTube.
  • Smartphones can be used to connect with the back office and customers with tools like SharePoint, Teams and Skype.

Conclusion

Companies should consider what technology can be employed to support those who must work from home during the crises and self-isolation. Using readily available IT resources like Office 365, Skype and social media can all be used to guarantee continuity in your business.

Further Information

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Admin Roles on Social Media

There has been a recent post about an alleged local sex offender and want to point out that although this is an appalling crime, one that I hope the police are fully investigating, it is actually a criminal offence (amongst other acts, under the Communications Act of 2003) to post information about these crimes regardless of whether they are true or false.

I am actually not going to discuss this ongoing investigation or the laws. Instead, the purpose of my post is to educate people of the role of an admin on these social media pages and the importance of managing them correctly and professionally and within the confines of rules set down by the platform providers.

Using Facebook as an example, they have a whole section on community standards and how users should post respectfully and take into consideration all those using the same platform. For example, Facebook have a section 13 titled “Hate Speech” that defines what is the rationale behind this policy and therefore admins must adhere to it explicitly. If an admin does not apply the Facebook rules and policies set down, in managing a page to these standards the page could be taken down and an admin could actually be held accountable (albeit partially) for the content and not complying.

I appreciate this makes an admin job very difficult where they have to weigh up the difference between what is socially acceptable and what can be seen as personal feelings or opinions. However, the admins role is a matter of fact and must be taken very seriously indeed. it also means that admins are put under extreme pressure by these social media platforms to manage and make sure that the page and posts are all fair and run within the rules with no exceptions.

The last point I want to make is about how admins are treated managing these pages. I get calls and emails from people all over asking for my advice in regard to this matter and my advice is clear. Using the same rules laid down by these social media platforms that the admins have rights too, they shouldn’t be abused, there should be no hate crimes against them for managing these pages within the guidelines set out by the provider and those people who make crimes against admins face prosecution under Hate Crimes. The Crown Prosecution Service defines a hate crime as a range of criminal behaviour where the perpetrator is motivated by hostility or demonstrates hostility towards victims disability race religion sex or sexual orientation or transgender identity, furthermore a hate crime can include verbal abuse intimidation threats harassment assault and bullying as well as damage to property.

So, to conclude if you are going to admin a page then you do so within the confines of the rules set up by that platform provider. furthermore, those who choose to publish posts on these pages must also comply with the rules set out with the provider and the laws within the UK.

References

Facebook Community standards: https://www.facebook.com/communitystandards/objectionable_content

Crown Prosecution Service: https://www.cps.gov.uk/hate-crime

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No Deal Brexit – GDPR & Data Protection

As you know on Thursday 31st October the UK is scheduled to leave the EU. But what does that mean in terms of EU laws and GDPR?

Data protection has been a major topic of ours over the last couple of years with a focus on becoming compliaint with the new regulations. This has meant implementing GDPR projects in making sure companies comply with the new regulations.

The question we now get asked a lot is, so will I have to start again?

As you know The GDPR is an EU regulation. A no-deal Brexit would mean the end of the EU GDPR in the UK, we have already adopted GDPR into UK law my absorbing it into the Data Protection Act 2018. The law in most respects, is the same as the EU GDPR, albeit with some contextual changes. However, advice from the ICO is “The UK is committed to maintaining the high standards of the GDPR (General Data Protection Regulation) and the government plans to incorporate it into UK law after Brexit”.

video courtesy of ICO.gov.uk

From the EU’s perspective, the UK will become an external country. This will have implications for international personal data transfers and for dealing with individuals based in the EU and EEA. What this means is that some mechanisms such as standard contractual clauses and documentation may be required, and for larger companies that operate in the EU you may need to appoint a European Representative.

So in summary, some companies may need to tweak employment and sales contracts after Brexit and a review of Privacy Policies and Data Handling Procedures is also our recommendation.

You can get more information and advice on Data Protection and a No-Deal Brexit from the ICO website. https://ico.org.uk/for-organisations/data-protection-and-brexit/data-protection-and-brexit-for-small-organisations/

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Broadband Providers – Email Settings

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Here is a list of all major Broadband providers email settings. The list isn’t verified so please check to make sure they are the most up-to-date details available. PlusNet BT TalkTalk Sky Post Office Virgin

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Intel, ARM and AMD CPU Security Issue

Nearly all computers worldwide – and many other devices – have been exposed to security flaws which leave them vulnerable to attacks by hackers.

As such we felt it important to warn customers that updates will be rolled out to our business customers computers as soon as they are made available. Home users are advised to contact us to update their computers.

Please be advised, this applies NOT just to Windows computer devices but also Apple iPad, iPhones, etc.; Android tablets & phones as well as some other devices like set-top TV boxes.

You can read more here on this BBC article (posted: 4th January 2018) http://www.bbc.co.uk/news/technology-42562303 you can also watch this video explainer to help you get a better picture of the overall problem.

 

 

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OneDrive – Archive vs. Sync Mode

OneDrive is an amazing tool to allow users to access the same files from multiple devices. However, what if you don’t want to sync files to all of these devices but instead you just want to archive a bunch of files off your computer for safe keeping.

This article explains how you can use OneDrive to do just that.

What is OneDrive?

OneDrive is a cloud platform that provides storage space to save photos or documents and then be able to access them from any device, anywhere. You can use your phone, tablet or PC to view, edit and save documents or photos and then be able to continue on from any other device. These files can also be shared with other users and especially users who have Office 365 which can provide a rich real-time collaboration in editing documents very handy if you are working on a joint project.

What is Syncing?

Syncing is the process of uploaded files into the cloud and then have them sync to any other device you have like a phone, PC or tablet. The advantage of this is that your files are always accessible from any device anytime and from anywhere. When you alter, add or delete a file then the same process is echoed to all other devices connected to the cloud service.

 

 

What is Archiving

Archiving is the process of uploading files to your cloud storage service but not enabling synchronisation for that particular folder. The advantage of this is that certain files that you don’t want to be available on all your devices are only kept in the cloud which is handy for large files (i.e. video or audio) and means you have created a nice simple place to store files you want to keep (i.e. legal documents, old photographs)

 

Conclusion

Depending on your requirements you can use OneDrive either as a sync service to provide continuous access to files on all your devices or switch off syncronisation for particular folders that you don’t and instead use those folders as an archive. Remember if you want to access files and folders that you have setup to be “archive” or “Cloud Only” you won’t see them on your PC but instead you would have to login to the cloud service to access them.

See Also:

OneDrive Placeholders is Back!!!

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OneDrive Placeholders is Back!!!

Back in the day of Windows 8 Microsoft introduced a cool feature that allowed users to keep their files stored in the cloud and use the built-in file explorer to see these files and access them without taking up precious storage space. However, when Microsoft released Windows 10 the feature simply disappeared.

Now after a very long wait Microsoft are releasing the Fall Creators Update (Due for worldwide release 17th, October 2017 and officially version 1709 build number 16299) which will include the return of placeholders under the new name “Files On-Demand”.

Placeholders, are a simple concept of storing all your files in the cloud instead of on the device, thus saving storage space on new devices like tablets and mobile devices that utilise small SSD (Solid State Disk) storage that typically hold only gigabytes of data. When the user opens a file it is simply downloaded from the cloud and opened in the appropriate application.

Previously, if you wanted to access your cloud files you had to choose which folders to “sync” to your PC this meant that not all the files you had could be accessed without logging-in to OneDrive web access.

With the new File On-Demand service, you now have three different methods of keeping your files.

Online-only files don’t take up space on your computer. You see a cloud icon for each online-only file in File Explorer, but the file doesn’t download to your device until you open it. You can’t open online-only files when your device isn’t connected to the Internet.

 

When you open an online-only file, it downloads to your device and becomes a locally available file. You can open a locally available file anytime, even without Internet access. If you need more space, you can change the file back to online only. Just right-click the file and select “Free up space.”

Only files that you mark as “Always keep on this device” have the green circle with the white check mark. These files download to your device and take up space, but they’re always there for you even when you’re offline.

 

The new feature has been long awaited for many users of tablets, hybrid tablets and mobiles. You can read more information on the Microsoft website. You can also read more about the Windows 10 Fall Creators Update here.

See Also:

OneDrive – Archive vs. Sync Mode

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Important information for Plusnet customers

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Planned Network Maintenance – 5th, 7th, 8th December 01:00-06:00

What does it affect?
Broadband connectivity.

How long will it take?
Up to 5 hours.

What does the work involve?
Disconnecting some users on a single link in our network.

Am I likely to notice the work?
Yes, there’s a chance that your Broadband may disconnect during this work, however you would be expected to reconnect automatically.

Is there anything else I need to know?
Customers having problems connecting once the maintenance is complete are advised to cold reboot their router.

Kind Regards

RLS IT Support

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