Changes to the Broadband Migration Process

As a Broadband provider we wanted to let all our customers know about changes in the process of switching your Broadband provider. From the 20th June; there will be no MAC needed to transfer broadband services, as part of this, the switching time is now a minimum of 10 working days.

For further information:

These changes are being made to simplify the migration process and to make it consistent with the way that telephone lines are migrated.

From the 20th of June you will no longer require a MAC to switch from one provider to another,  migrations can be done simply by placing an order with the new provider. The single signup journey will no longer request a MAC.

In addition to the removal of the MAC there has been a change to the time it takes to process the orders. A migration will now take a minimum of 10 working days to complete. This allows the losing provider two weeks to stop the migration completing if it is believed to be unsolicited.

This change has come about as a result of an Ofcom decision to simplify the migration process and apply the same rules that are currently in place for switching telephone services. These rules will be applied to all providers and leave the onus of the switch on the gaining provider. The losing party will simply receive a notification stating that the service is migrating away.

Any information in regards to this can be found on the Ofcom website. you can also read an interesting article posted on the ISP Review website here.

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How To Get Windows 10

Microsoft have now announced how end users can obtain an upgrade to the new Windows 10 Operating System. The new release will be on July 29th 2015 as a free download for anyone running Windows 7, Windows 8, or Windows 8.1 and will only be available for 1 year.

If you are still running Windows XP then you will not be eligible to upgrade and you would have to purchase a license. Windows 10 Home will set you back $119 (just over £77 under the current exchange rate), and Windows 10 Pro will cost you $199 (just over £129). However please note, these are just US pricing and there are no current UK or international pricing at time of writing this article.

How Do I Get Windows 10

If you can remember the article I wrote about “GWXconfigmanager Linked to Windows Patch KB3035583“? Well this is where it now comes into play. In order to get Windows 10 (code-named: GWX) you must have this patch installed, next you have to “reserve” your copy to be entitled to it, here is your To-Do list:-

  • First, you must be running Windows 7 Service Pack 1 or Windows 8.1, and you must have installed the Windows update KB3035583, which you can check yourself in your Add/Remove programs > View Installed Updates
  • In your system tray (the lower right corner near your clock) you should see a new icon displaying the Windows logo.GWX - Get Windows 10
  • Click that icon, and a window will pop-up that explains how the free upgrade works. Once it’s available, Windows 10 will automatically download onto your PC. You’ll need approx. 3Gb of hard drive space and a good Internet connection, you will receive a notification after the download is complete. Meanwhile, you can scroll through the various screens of the GWX window to read more about the new OS.

GWX1 - ScreenshotGWX2 - ScreenshotGWX3 GWX4 - Screenshot GWX5 - Screenshot GWX7 - Screenshot

  • When you’re done, simply click the button to reserve your free upgrade.
    The reservation screen asks for your email address so you can receive the notification. Enter your email address and click the Send confirmation button. You can now close the GWX window.


  • Should you change your mind and wish to cancel the reservation, just click the Get Windows 10 icon again. Click the menu bars in the upper left corner to display the options and click the link for View Confirmation. Then click the link to Cancel reservation and click the button for Cancel reservation to confirm your choice.

What You Need to Know!

Please be advised, by opting to install Windows 10 I would strongly advise you follow these tips:-

  • Backup your essential data BEFORE installing the upgrade.
  • Check with your software and hardware manufacturers that the kit you have is compatible with Windows 10.
  • Make sure the specification of your PC meets the requirements for the new OS.

For further support on upgrading to Windows 10 please contact us on

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Using Cloud Storage to Backup your Photos

The Cloud is quickly becoming the core of mobile computing, with multiple devices on different platforms, it is clear to see why storing those precious photos in the cloud would be sensible and attractive. This article looks at using the cloud to store your photos centrally rather on CD’s, pen drives or even your personal computer.

There are many different Cloud storage providers like OneDrive, Dropbox, Google Drive, iCloud and many more. I will be drawing your attention to just two of them OneDrive and Google Photos, these services are key in the mobile market at the moment especially as according to an article in THE INQUIRER, Android currently hold 49.7% share of the smartphone market (Page, Carly. “Apple’s UK market share climbs to 42.5 percent as Android dominance falters”, and both these services (apps) can be installed not just on this platform but also Apples iOS.


OneDrive (formerly named SkyDrive) is the brainchild of Microsoft and comes with a FREE 15GB of storage (at time of print), you can store all your files in OneDrive and install the app onto your PC, smartphone or tablet (inc. iPad) and if you are using a quirky device that you can’t install the app on, then you can gain access to the service using just a web browser.

To use OneDrive you would need to have a Microsoft account, if you already have a Hotmail, Live or Outlook email address then you already have an account. If not you can setup account for FREE at and then choose “Sign Up Now”. Please note you DON’T have to create a new email account with Microsoft you can just use your existing email address to setup an account. Once you have gone through all the details and verification processes your account is ready to use.

To get OneDrive onto your device simply visit your app store and search for “OneDrive” and install it, again the app is FREE so go ahead and download it. Once installed, sign-in with your Microsoft Account and follow the on-screen instructions.

One of the cool things I like about OneDrive is the minute Screenshot_2015-06-03-10-22-55you install the app onto your mobile device and opt to backup your photos, it offers you an additional 3GB upgrade for the pleasure and for FREE (thank you very much Microsoft). I would always recommend that you only upload your photos over “WIFI Only” as utilizing your mobile data contract might incur additional costs. Also note that you can upload video too, which is useful, but remember video’s are large and will take up much more space.

Now once you have completed all those tasks OneDrive will start backing up your photos into the cloud and from now on, every time you take a photo OneDrive will upload it to the Cloud.

Google Photos

Google Photos works slightly differently than OneDrive. With Google Photos the user is still given 15GB of FREE space however, this space is shared across Google Drive, Gmail, as well as Google Photos, the collective name for this service is Google+. That said if you are only using this facility to store your photos you will be taking advantage of the full 15GB. Everything is pretty much the same, you can store all your files in Google Drive, install the Google Drive Sync app onto your PC and if you are using an Android smartphone the Photo app will already be installed. You can even install the app on your iPad or iPhone or access to your photos can be gained using just a web browser.

To active the service all you need to do is to setup a Google account at in much the same way Screenshot_2015-06-05-10-05-02you do with OneDrive and again you can use your own email address, so there is NO NEED to have a Gmail email address, just make sure to click the option “I prefer to use my current email address“.

There are a few more settings in the Google Photos app than OneDrive allowing a little more tailoring of how and what to backup, however in my opinion these are for the geeks to play with. In simple terms once the service is enabled all your photos will be backed up and stored on the Google service in the cloud.

Finally, although you currently don’t get extra space for FREE if you opt to sync your files on other devices. Google do provide FREE storage of photos IF they meet certain criteria (for example, you can store up to 2048px photos without taking up storage space).

So finally, there is no excuse for loosing all those important and precious photos of your loved ones ever again and if you run out of space on any of these services you can always purchase extra space at a very reasonable price.

Quick Summary of Services

  • OneDrive – (Free 15GB, app available for iOS, Android and PC, upgrade space available for additional charge)
  • Google+ – (Free 15GB, app available for iOS, Android and PC, upgrade space available for additional charge, space not used if storing photos under 2048px)
  • Dropbox – (Free 2GB, app available for iOS, Android and PC, upgrade space available for additional charge)
  • iCloud – (Free 5GB, app available for iOS and PC, upgrade space available for additional charge)

Service Websites

Further Information

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