TalkTalk Issues with HomeSafe

From time to time, we come across issues that can baffle even your more focus IT guy. However, we have found a problem that is both simple to fix but also complex in resolution. The issue is with TalkTalk’s HomeSafe® a product designed to protect any device connected to the customers home router. Whilst it is enabled (which seems to be by default), the web filter will block access to potential harmful content, however this will include access to remote support tools like TeamViewer, ConnectWise Control and LogMeIn which are legitimate tools used by businesses and technical support experts to access remote computers.

We know that these tools in the wrong hands can be very dangerous and can compromise your privacy and data security. However, in the right hands these are tools that help you with tech support and getting you quickly and securely out of a jam.

Do You Need This?
This is a good question, should your use of the Internet be restricted by your ISP or should you have the freedom to choose what is safe or not (hence, complex in resolution)? This author personally does not believe they should and instead follow our simple principle, which is “educate to facilitate…”.

We are all taught that drinking dirty water is going to make you sick, but the water companies do not turn off your water supply on the chance that might happen.

With good anti-virus software, a firewall router, and some good education you can get on using your Internet devices without issues and compromise. Safety and security are kept intact and you don’t have to wonder why certain websites and applications don’t work.

Can I Turn it Off?
Simple answer, yes. You need to head over and log into to your MyAccount in your TalkTalk portal, then:
• Select My Services section
• Select View HomeSafe Settings
• Select Off and confirm that you want this service switched off.
It’s as simple as that!

If you have questions about your Internet security or how to best protect yourself from scams and fraud then please email us at or if you have been a victim of cybercrime report it to Action Fraud, the UK’s national reporting centre for fraud and cybercrime

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As part of our HOMEPLAN+ IT support, we apply updates, upgrades and patches to our clients Windows devices on a specified date each month.

If you are subscribed as a HOMEPLAN+ Silver member, you will receive our RLS Patching & Updates on the 28th of every month making sure your key applications are up-to-date and reduces the risk of vulnerabilities that can attack out-dated software.

RLS Patching & Updates Service is the solution to manage the updates and patching for both your Windows operating system and literally hundreds of applications. Now you don’t need to worry if your computer and software is up to date by adding Patching & Updates to your HOMEPLAN+ membership, we have you covered.

Features Include:
• No need to worry about updates
• 100’s of applications checked daily
• Real-time scanning
• All critical updates applied
• Updates deployed monthly
• No on-site visits required

What Gets Updated / Upgraded?

All current versions of Windows are checked including 100’s of 3rd party applications. For a comprehensive list of applications that are included visit:

How Do Do We Carry Out The Work?

We have included Patch Management to your Panda Anti-Virus and Security software to run a series of checks periodically which analyses applicable applications on your PC. These are then checked for critical vulnerabilities and if there is a update or upgrade available, push them out on the 28th of every month.

What Do I Need To Do?

  • Leave your Windows computer, laptop or tablet switched on
  • Make sure your device is connected to the internet
  • If using a mobile device make sure it is plugged into the mains supply

How Will I Know It’s Completed?

Your PC may reboot several times during the course of any updates. If you don’t hear from us assume everything is alright, however in some cases we might need to access your device to complete an upgrade, in these cases we will make a separate arrangement to complete the work.

What Happens If I Miss The Deadline?

If you forget to leave your device on, don’t worry it will get completed either the next day or when you next switch on your device. We must warn you that if this does happen, we cannot guarantee it won’t disrupt your day.

The service is just one of many other features of our new HOMEPLAN+ service and provides a whole host of other services you can add to your membership. These are designed to help you make the most out of your membership and provide extra security and peace of mind.

If you are interested in our HOMEPLAN+ service or you have any questions please email us at or call 01553 776937.

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